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Quality faq

Q1
What kind of company is Guowang?

Guowang is a leading Chinese post-press equipment manufacturer specializing in R&D and production of high-end foil stamping machines, die-cutting machines, and laminating machines. Our products are widely used in packaging, labeling, and printing industries, serving customers in 50+ countries worldwide.

Q2
What are Guowang's core strengths?

Technological leadership: 80+ patents with self-developed high-precision foil stamping and die-cutting technologies

Production capacity: 100,000㎡ production base with annual output of 2,000+ machines

Certifications: CE, ISO 9001, FSC and other international certifications

Q3
How many years of industry experience does Guowang have?

Since its establishment in 2005, Guowang has been specializing in post-press equipment manufacturing for 18 years, providing solutions to 5,000+ global customers.

Q4
What about Guowang's R&D capability?

We have an 80+ professional R&D team, investing 8% of annual revenue in technological innovation, with 3-5 new product releases each year.

Q5
Can we visit Guowang's factory?

Factory visits are welcome! Please make an appointment at least 3 working days in advance via our website or email, and we'll arrange professional reception.

Q1
What after-sales services does Guowang provide?

We offer full lifecycle services:

Free technical support: Remote diagnosis/operation guidance (24/7)

Spare parts supply: Genuine parts with global fast delivery

On-site service: Engineer response within 48 hours (domestic)/5 days (overseas)

Q2
How is equipment operation training arranged?

Domestic customers: Free on-site training (1-3 days covering safety/operation/maintenance)

Overseas customers: English training videos + video guidance

Q3
What's the warranty period? What does it cover?

Standard warranty: 1 year for whole machine, 2 years for core components (heating modules, servo motors)

Exclusions: Damages caused by misuse or improper operation

Q4
How to get equipment maintenance guidance?

We provide:

Chinese/English digital maintenance manuals

Monthly maintenance reminders

Dedicated customer service via WeChat/WhatsApp

Q5
What to do when equipment fails?

4-step quick response:

Online diagnosis (video/photo)

Remote repair guidance

Fast spare parts delivery

Engineer dispatch if necessary

Q1
How does Guowang ensure equipment quality?

We implement a 3-stage quality control system:

1. Material inspection: Steel and electronic components from Japanese/German suppliers

2. Process inspection: 72-hour continuous load test for each machine

3. Final inspection: Full testing including laser calibration (±0.01mm) and noise (<75dB)2025-05-06 16:38:00

Q2
What accuracy standards can the equipment achieve?

Foil stamping machines: Registration error ≤±0.05mm, temperature control ±1°C

Die-cutting machines: Repeat positioning accuracy ±0.03mm, supports 0.2mm ultra-fine cutting

Q3
Do you support customized quality acceptance?

Yes! Customers can specify acceptance criteria (e.g. material testing). We provide:

Third-party inspection reports (SGS/TÜV)

Live video testing of key procedures

Q4
What brands are used for key components?

We strictly select top international brands:

Servo systems: Yaskawa/Mitsubishi (Japan)

PLC control systems: Siemens (Germany)

Pneumatic components: SMC (Japan)

Q5
How to verify equipment lifespan?

Through:

100,000-cycle continuous operation tests

Accelerated aging tests for key components

Actual customer usage tracking (average lifespan 10-15 years)

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